Budget Travel provides business travel arrangements through 12 metropolitan offices. A key selling point is the firms client management database, which includes preferences such as airline seating choices, favorite rental cars, and hotel options. Budget travel purchased the client management software as an off-the-shelf vendor package and modified the program to meet the companys needs. The package has been operational for one year and has performed well. Budget Travel now wants to expand its operation by adding six more locations. Management has asked you to help the company plan what will be needed in IT support for the business expansion.
Task
As an IT consultant, you should learn as much as you can about the clients business, including the impact of the Internet on the travel agency business. Research this issue online, and decide what strengths, weaknesses, opportunities, and threats exist for Budget Travel.