UMT Supply Chain Database Proposal

Background. For this weeks assignment, you will propose (or illustrate) a database solution enabling service representatives to identify the most critical customers so that they can receive priority service. You will use a 6-page APA-formatted illustrative essay to share your proposal.

Scenario. Prime Service is a large service company that provides maintenance and repair services for close to 1,200 commercial businesses in New York, New Jersey, and Connecticut. Its customers include businesses of all sizes. Customers with service needs call into its customer service department with requests for repairing heating ducts, broken windows, leaky roofs, broken water pipes, and other problems. The company assigns each request a number and writes down the service request number, the identification number of the customer account, the date of the request, the type of equipment requiring repair, and a brief description of the problem. The service requests are handled on a first-come-first-served basis. After the service work has been completed, Prime calculates the cost of the work, enters the price on the service request form, and bills the client. This arrangement treats the most important and profitable clientsthose with more than $70,000no differently from clients with small accounts. Management would like to find a way to provide its best customers with better service. It would also like to know which types of service problems occur most frequently to make sure it has adequate resources to address them.

Goal. Prime Service has a small database with client account informationincluding identifiers, account numbers, previous transactions, and the name of service representatives. Create and illustrate a database solution that would enable Primes customer service representatives to identify the most critical customers to receive priority service. Your solution will require a UML diagram, as discussed at https://www.eetimes.com/?p=1255046, appearing in the essays appendix.

You may wish to use Modules 1, 2, 5, and 9 at http://tinyurl.com/yyzjvj9k to help with planning and drafting your essay. UML diagrams may be drafted at https://is.gd/ErxryR, https://is.gd/M7rehY, https://is.gd/OVYLfM, or a similar site/tool.

Our Service Charter

1. Professional & Expert Writers: Assignment Geeks only hires the best. Our writers are specially selected and recruited, after which they undergo further training to perfect their skills for specialization purposes. Moreover, our writers are holders of masters and Ph.D. degrees. They have impressive academic records, besides being native English speakers.

2. Top Quality Papers: Our customers are always guaranteed papers that exceed their expectations. All our writers have +5 years of experience. This implies that all papers are written by individuals who are experts in their fields. In addition, the quality team reviews all the papers before sending them to the customers.

3. Plagiarism-Free Papers: All papers provided by Assignment Geeks are written from scratch. Appropriate referencing and citation of key information are followed. Plagiarism checkers are used by the Quality assurance team and our editors just to double-check that there are no instances of plagiarism.

4. Timely Delivery: Time wasted is equivalent to a failed dedication and commitment. Assignment Geeks is known for timely delivery of any pending customer orders. Customers are well informed of the progress of their papers to ensure they keep track of what the writer is providing before the final draft is sent for grading.

5. Affordable Prices: Our prices are fairly structured to fit all groups. Any customer willing to place their assignments with us can do so at very affordable prices. In addition, our customers enjoy regular discounts and bonuses.

6. 24/7 Customer Support: At Assignment Geeks, we have put in place a team of experts who answer all customer inquiries promptly. The best part is the ever-availability of the team. Customers can make inquiries anytime.