Six Sigma Implementations
Six Sigma is a common quality management practice used to support the businesses improvements on different levels organizational, processes. Numerous successful cases by well-known companies demonstrated this methodology`s efficiency such as in Motorola, Amazon, General Electric ..etc.
In practice, these companies use one of two paths to implement six sigma: DMAIC, which contains five phases ( Define , Measure , Analyze , Improve , Control ) , and DMADV which includes ( Define , Measure , Analyze , Design , Verify ). The first path is covered in details by our course materials.
In this assessment, picture yourself as a Quality Records Investigator. In order to improve a current process, product or service, you were requested by the quality manager to create a project plan using six-sigma methodology specifically (DMAIC).
To work on this assignment, choose a product or service, or process that you think it needs to be improved. Create a project plan that explains the following:
- 1-Define Stage : Product or Service Information:
- Choose either product, service, or process to improve.
- State the project scope, two objectives, and the duration.
- Identify the project`s team (key stakeholders)
- 2-Measure stage:
- Use a process flowchart to identify the current process for your choice ( Inputs , action , outputs)
- Choose a measurement for your analysis (Nominal, Ordinal, Interval, Ratio).
- 3-Analyze stage :
Based on your process flowchart and your desired outcomes, Define the Sources of Process Variation. (Causes of problem, or non-value processes) - 4-Improve stage :
- Suggest no less than two recommendations to improve the current process.
- Present at least two conditions that have to be existed to guarantee the project success.
- 5-Control stage :
- Identify two tangible & intangible measurements that the firm can use to evaluate their performance after the improvement.
- In which way the company can help their employees to embrace the new changes (training, reward system…)