Part 1: Examples of Positive and Negative Communication

Watch the video provided, which discusses incivility in the workplace and how this impacts other workers and patients.

• EpsonStHelierNHS. (2019, September 17). Make or break: Incivility in the workplace ESTH 2019. [Video]. https://www.youtube.com/watch?v=S1EDatTYMkE

Respond to the following prompts based on the situation presented in the video.

1.Provide two concrete examples of differences in communication styles between the individuals in the videos. (1–2 paragraphs)

2.Explain one possible cause of ineffective interpersonal communication in the video. Explain one possible consequence of the ineffective communication displayed. (2 paragraphs)

3.Explain how social and cultural differences can contribute to communication issues between colleagues. Explain how these same differences can strengthen a workplace. (1–2 paragraphs)

4.Describe two healthy communication strategies that could have been used by individuals in the video to improve the situation. (1–2 paragraphs)

Part 2: Application to Professional Practice

Respond to the following prompts based on your personal experiences in the workplace.

5.Consider the ANA’s “Violence, Incivility, and Bullying” position statement. What can you glean from this resource about preventing incivility and bullying that you could utilize in professional practice? (1 paragraph)

6.Describe a specific situation from your personal experience when ineffective or uncivil communication led to an unsafe or unhealthy situation. Describe how the situation impacted quality of care and patient safety. Recommend at least one strategy that you might employ if a similar situation arose in your current nursing practice. Defend the strategy you have selected. (2 paragraphs)

7.List the references you used to support your responses. Be sure to support your responses with scholarly sources.