Answer the following IN YOUR OWN WORDS. It will be ran thru a plagiarism checker, thanks
Scenario: Kaiser Permanente’s Innovations Consultancy
(2010) describes how Kaiser Permanente, a managed care consortium based in
Oakland, California, has developed a novel approach to innovation and
improvement. The company set up its own internal Innovation Consultancy unit.
This unit employs change experts to observe people, ask them how they feel
about their work, take notes and photographs, make drawings, and identify
better ways of doing things. This involves, McCreary (p. 92) suggests, “a
combination of anthropology, journalism, and empathy,” exploring how staff and
patients live, work, think, and feel before trying to solve a problem.
A key part of the
approach involves “uncovering the untold story”—finding out “what is really
going on here?” For example, to prevent nurses being interrupted during
medication rounds, and thus to reduce errors, a “deep dive” event was held,
including nurses, doctors, pharmacists, and patients. The event generated
around 400 ideas, some straightforward and some “outlandish.” This led to the
design of a smock that said “leave me alone” on it (known as “no-interruption
wear”) and a five-step process for ensuring the correct dispensing of
Another example concerned the exchange of patient information between nursing shifts. This used to take 45 minutes, and delayed the next shift’s contact with patients. In addition, nurses would compile and exchange information in idiosyncratic ways, potentially missing important details. The revised Nurse Knowledge Exchange is faster and more reliable, with new software and with information presented in standard formats.
Members of the Information Consultancy unit do not dictate the changes that are to be made, but work with staff as “co-designers” on change projects. This approach allows Kaiser Permanente to achieve the aim of implementing innovation and change quickly and economically.
Write a 525- to 700-word paper in which you:
- Identify processes, work units, interdepartmental committees, etc., within an organizational structure that are being evaluated by the Consultancy in order to promote a proactive approach toward change.
- Discuss what barriers you perceive existed within the segments of the consortium that hindered change prior to the innovative and improvement approach that waslaunched.
- Incorporate the underlying skill sets discussed in the case study. Draw upon your readings in Ch.12, “The Effective Change Manager: What Does It Take?”
Format your paper consistent
with APA guidelines.
Title page with name
Page numbers in the header on the right-hand side starting on the first page. Running head is not required.
Double spacing in 12-point font
An introduction that will say what the paper is about.
A conclusion that “wraps” up the points in your paper.
Paper should be written in first person (I, we) and should not use the 2nd person “you”
At least two references. The reference is not valid unless there is at least one citation to go with it.
Each paragraph is indented 5 spaces.
Direct quotations should be used sparingly when writing a paper. If a direct quotation is used, it should have “quotation marks” at the beginning and end and a citation with the author, year, and page/paragraph #. Every citation must have a reference listed to go with it.
Paraphrasing means taking someone else’s ideas and putting them in your own words. The originator of the ideas must be giving credit. To cite ideas that are paraphrased, use the author and the year of publication. Every citation must have a reference listed to go with it.
REMEMBER: If you quote or paraphrase from the case analysis above, it has to be cited (see the examples above)
Here is how the textbook is referenced:
Palmer, I., Dunford, R. & Buchanan, D. (2017). Managing Organizational Change: A Multiple Perspectives Approach. 3rd Edition. NY: McGraw Hill.