Harvard University Outsourcing Business Paper

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Business Proposal – moving from a traditional Call Center to outsourcing or contract workers

Submit a Formal Business Proposal based on your Media Presentation Assignment #1, as to what direction West coast Airlines should take for moving from a traditional Call Center to outsourcing or contract workers. Highlight services, applications, and opportunities. In addition, address cost, infrastructure ease, training, and labor requirements.

Scenario
West coast Airlines has decided a traditional Call Center is just not cost effective and wants to explore its’ options in using outsourcing or contract workers. West coast Airlines wants to decide whether to stay with its’s traditional Call Center or completely change the way it handles customer relationships.

  • Company: West Coast Airlines, San Diego, CA
  • CEO: Bill Wright
  • Budget: $300,000.00
  • Time frame: 6 months to transition

Your Task
Write a five-page “Business Proposal” on the direction West Coast Airlines should take in moving from a traditional Call Center to outsourcing or contract workers. You are highly encouraged to include financials, action plan, and a social media strategy. Your report is to be submitted as a PDF to the Chief Operating Officer of the West coast Airlines, Bill Wright and Shareholders via the “Assignment” # 2 CANVAS.

You have already done the first step by putting together your presentation now gather more information and put it into a persuasive document. Provide a plan as to how the company will finance, market and provide services you wish it to provide.

Use everything refers to almanacs, encyclopedias, the Internet, and library databases for the most recent information, and pay close attention to descriptions of the social cultural differences, economic conditions, and business environments that encourage or discourage use of the product or service.
 

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