This is a Human Service Question.
Sometimes we just can’t understand why the people we serve don’t want the services that we could provide to help them. Think about the last time you had an interaction with customer service (it does not have to be with a human services agency). Was it a good or bad experience? Why? Now, remembering this experience, if you were a consumer and this had happened with a human services professional, would you have gone back again? Why or why not?
One of the #1 barriers to service is the consumers’ interpretation of how they were treated. What might another barrier to services be?