Think about your own recent encounters with service providers such as restaurants, banks, theaters, or car repair facilities.Describe a service experience that met or exceeded your expectations, and t
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- Think about your own recent encounters with service providers such as restaurants, banks, theaters, or car repair facilities.
- Describe a service experience that met or exceeded your expectations, and then describe another that left you dissatisfied.
- What characteristics stood out in each case? How could the service provider that disappointed you improve its service?
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